Privacy Policy

1. Information we collect

When you create an account, book a stay, or list a property on Potomac, we collect information you provide directly: your name, email address, phone number, payment details, and any messages you exchange with hosts or guests. We also collect information automatically, such as your IP address, browser type, and how you use the site, to keep the platform secure and improve the experience.

2. How we use your information

We use your information to process bookings and payments, connect guests with hosts, send account and transaction notifications, prevent fraud, and comply with legal obligations. We do not sell your personal information to third parties.

3. Payment processing

Payments are processed by Stripe. Potomac never stores your full card number; Stripe handles payment data directly under its own security and privacy standards.

4. Sharing between guests and hosts

To complete a booking, we share the information necessary for the stay to happen. For example, a guest's name and contact details are shared with their host once a booking is confirmed, and a host's listing address is shared with confirmed guests.

5. Cookies

We use essential cookies to keep you signed in and to remember preferences like dark mode. We do not use third-party advertising or tracking cookies.

6. Your rights

You can access, update, or delete most of your account information directly from your account settings at any time. To request a full copy or deletion of your data, contact us using the details below.

7. Contact us

Questions about this policy or your data? Reach us through your account's Help Center.